At Royal Fragrances, we prioritize customer satisfaction and aim to provide high-quality products and services. We understand that in some cases, you may need to return a product, and we strive to make this process as simple and transparent as possible. Please read our Refund and Returns Policy – Royal Fragrances below to understand your rights and the steps to take if you wish to return a product.

Eligibility for Refund and Returns Policy – Royal Fragrances

We accept returns within 30 days from the date of purchase, as long as the following conditions are met:

  1. Product Condition:

    • The product must be unused and in the same condition as it was received.
    • The product must be in its original, undamaged packaging with all seals, tags, and labels intact.
    • Any free gifts or promotional items that were included with the purchase must also be returned.

  2. Non-Returnable Products:
    Certain products are non-returnable due to hygiene and safety reasons. These include:

    • Opened or used attars and perfumes.
    • Any products that have been tampered with or have had their packaging removed.

  3. Defective or Damaged Products:
    If you receive a defective or damaged product, we will accept a return or exchange at no extra cost. Please notify us within 7 days of receiving the product and provide photographic evidence to help us resolve the issue efficiently.

Return Process

To return a product, please follow these steps:

  1. Contact Us:

    • Reach out to our customer service team at info@royalfragrances.in within 30 days of receiving the product.
    • Include your order number, product name, and reason for return. If applicable, attach images of the product or packaging to help expedite the process.

  2. Return Authorization:

    • Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to send the product back to us.
    • Please ensure the product is securely packed to avoid damage during transit.

  3. Return Shipping Costs:

    • Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).
    • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Process

Refunds will be processed in the following manner:

  1. Refund Eligibility:

    • Refunds are only issued for returns that meet the eligibility criteria listed above.
    • Once your returned item is received and inspected, we will notify you via email to confirm whether the refund has been approved.

  2. Refund Method:

    • Refunds will be credited back to the original payment method used for the purchase. This process may take 5-7 business days depending on your bank or payment provider.

  3. Partial Refunds:

    • If the returned item is not in its original condition, is damaged, or is missing parts, a partial refund may be issued at our discretion.

  4. Exchange Policy:

    • We do not offer direct exchanges at this time. If you would like a different product, we suggest initiating a return and placing a new order.

Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are shipped. Once an order has been shipped, it is no longer eligible for cancellation, but you may return it according to our returns policy.

Important Notes

  • Please keep your order confirmation email and proof of purchase for any returns or exchanges.
  • Refunds or exchanges will not be processed if the product is not returned in its original condition or if it has been used.
  • We reserve the right to modify or update this policy at any time. Any changes will be posted on our website.

At Royal Fragrances, we strive to ensure you are fully satisfied with your purchase. If you have any questions or concerns regarding returns, refunds, or exchanges.

please feel free to contact us at:

Contact us: +91 9898635473
Email us: info@royalfragrances.in